Dr.Neko
Sign In
Back to Home

Privacy Policy

Last Updated: December 2024

1. Introduction

Neko AI Reflexologist ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. This policy applies to all users worldwide and complies with applicable privacy laws including the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for California residents.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Account Information: Name, email address, and password when you create an account
  • Profile Information: Any additional profile details you choose to provide
  • Communication Data: Messages you send through our chat features

2.2 Images and Content

We collect foot images that you voluntarily upload for analysis. These images are processed by our AI systems to provide reflexology insights.

2.3 Usage Information

We automatically collect certain information about your use of our Service:

  • Log data (IP address, browser type, operating system)
  • Device information
  • Usage patterns and preferences
  • Timestamps of activities

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy for detailed information.

3. How We Use Your Information

We process your personal information for the following purposes:

  • Service Provision: To provide, maintain, and improve our reflexology analysis service
  • Account Management: To create and manage your user account
  • AI Processing: To analyze uploaded images and generate reflexology insights
  • Communication: To respond to your inquiries and provide customer support
  • Personalization: To customize your experience and provide relevant content
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To detect, prevent, and address technical issues and security threats

4. Legal Basis for Processing (GDPR)

For EU users, we process your personal data based on the following legal grounds:

  • Consent: When you voluntarily provide information or upload images
  • Contract Performance: To provide the services you've requested
  • Legitimate Interests: To improve our services and ensure security
  • Legal Obligation: To comply with applicable laws

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party providers who assist in operating our service (cloud hosting, AI processing, analytics)
  • Legal Requirements: When required by law, court order, or government request
  • Safety and Rights: To protect the rights, property, or safety of our users or the public
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you explicitly consent to such sharing

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Account Data: Until you delete your account or request deletion
  • Images: Processed images are stored for the purpose of providing your reading history
  • Usage Data: Typically retained for 2 years for analytics purposes
  • Legal Requirements: Longer retention may be required by applicable laws

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

8. Your Rights and Choices

8.1 General Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Objection: Object to processing based on legitimate interests

8.2 GDPR Rights (EU Users)

EU users have additional rights under GDPR:

  • Data Portability: Receive your data in a structured format
  • Restrict Processing: Request restriction of processing
  • Withdraw Consent: Withdraw consent for processing
  • Lodge Complaints: File complaints with supervisory authorities

8.3 CCPA Rights (California Residents)

California residents have specific rights under CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale (we do not sell personal information)
  • Right to non-discrimination for exercising CCPA rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. For EU users, we ensure adequate protection through:

  • Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Appropriate safeguards as required by GDPR

10. Children's Privacy

Our Service is not intended for children under 13 years old (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Sending you an email notification
  • Providing notice through our Service

Changes become effective when posted unless otherwise specified.

13. Company Information

This Service is operated by Feedel Ventures S.r.l.

  • Sede Legale: Via Giovanni Forleo 45, 72022 Latiano (BR), Italy
  • Sedi Operative: Via Duomo 53, 74123 Taranto (TA) — Via della Zecca 1, 40121 Bologna (BO), Italy
  • P.IVA: 02630470744
  • REA: BR - 160356
  • PEC: feedel.ventures@pec.it

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at feedel.ventures@pec.it or through the application's support features.

For EU users, you may also contact our Data Protection Officer at the address above.

15. Data Protection Officer

For matters related to data protection and privacy, EU users may contact our Data Protection Officer at feedel.ventures@pec.it or at Feedel Ventures S.r.l., Via Giovanni Forleo 45, 72022 Latiano (BR), Italy.